Help Desk Technician Training in Metro DC, MD, VA

They are built for anyone who wants to learn the fundamentals of the IT help desk and apply for jobs immediately. With the help of IT support certifications, you can master how to install and configure hardware and software. This certification is for experts in IT already who desire a platform to showcase novel solutions in multifacet tech globally.

help desk technician certifications

They reinforce the core concepts of the HDI certification standards and provide skills-building opportunities for service desk and help desk professionals. HDI provides help desk training and service desk training with complementary testing and professional certification. Technical Support Jobs include roles as Maintenance Engineers, Help Desk Operators or Applications Support Specialists. There are several trainings and certification courses available online that train candidates for these IT Support and customer service positions.

Learn your way.

This certification helps your agents to communicate with customers and support them with professional and personalized manner. These help desk certifications online signify that participants have mastered the use of IT tools. We have already covered the famous IT infrastructure library framework, or ITIL for short. It allows you to build a seamless and straightforward IT support service that aims to deliver quality to your clients. Needless to say, if you are adept at ITIL, you would want your tech staffers to be, if not certified, at least taught the key concepts and processes.

  • The Microsoft Office Specialist Master certification helps demonstrate an individual’s overall comprehension and expertise of Microsoft Office programs.
  • Once you have decided on the certification and certification track, simply register for the desired exam.
  • It also validates the knowledge, skills, and experience of senior cybersecurity managers, ITSM and technical desk professionals.
  • With more effective and streamlined interactions, you’ll be able to satisfy customers and potentially build long-lasting relationships from the reliability of your help desk.
  • Obtaining certification in your area of expertise can help you enhance your customer service response time.

In addition to HubSpot’s free help desk, HubSpot Academy offers free, online training that helps you get familiar with its customer service tools. The “Understanding Help Desk” course breaks down each tool in the ServiceHub suite and explains how your reps can use each feature to save time and automate functions. By having help desk certifications your reps complete this course, you’ll be able to quickly and efficiently onboard your new help desk software without reaching out to customer support. IT helpdesk for beginners is a certification by LinkedIn Learning for beginners. This video tutorial will allow you to secure an entry-level IT technician role.

ITIL Foundation Certification

Apple certifications are increasingly popular, especially as Macs become more common in enterprise environments and companies switch from PC to Mac. Apple continues to demonstrate high-quality customer support by preparing in-house support professionals to help their organizations support Apple computers. Technical support and help-desk positions are traditional entry points for IT professionals navigating their career paths. Earning a respected help-desk certification can help IT professionals stand out, validate valuable knowledge and skills, and demonstrate their willingness to learn to employers and hiring managers. Help-desk certifications tend to focus on technical support skills and specific vendors or overarching help-desk functions and job roles.

Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician . This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows. This IT Certificate program also aligns with the objectives covered by the newly updated CompTIA A+ certification.

#7 Information Technology Infrastructure Library (ITIL) Foundation

Below, we overview some of the most popular help desk certifications on the market. We include both certifications that will make you a better technician in general and in certain products, and those that will teach you how to improve your communication skills. If you notice a prospective level 1, capable of managing more issues but lacking expertise, a certification is a great way to fill the knowledge gaps and promote the technician to higher levels. This course is designed for 416 online training hours—all of which are broken out across eight individual courses that cover a wide range of topics. You also get 12 months of full program access so you can move at whatever pace works best for you. This program is specifically designed by experts in the field with extensive knowledge, so you can trust the skills you learn are critical to your job success.

A help desk is a resource intended to provide a customer with information and support related to a company’s products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance throughout the onboarding experience. Proven ability to build, motivate and lead collocated, virtual and international teams to achieve maximum productivity and exceed customer expectations. Highly effective communication, presentation, planning and coaching skills.


To become a certified help desk specialist with Security 5 Certification, you need to pass the exam. Lucky you – certification doesn’t require more than two years of work experience. The Microsoft Office Specialist Master certification helps demonstrate an individual’s overall comprehension and expertise of Microsoft Office programs. Microsoft Office Specialist Masters have more than a working familiarity with Microsoft Office programs-they are technically skilled to take advantage of the breadth of features efficiently and effectively. CompTIA A+ – This course introduces learners to computer hardware, software and security implementation, maintenance and support. This is the class to begin with, if you have no experience in IT at all.

  • This customer service course covers industry best practices on collecting ITSM metrics for the purpose of monitoring performance and customer satisfaction in a service-focused environment.
  • It covers protocols such as PPTP, L2TP over IPSec, OpenVPN, SSTP, and WireGuard, and shows how to use SSH to secure data travelling between systems.
  • Additionally, product-centric companies have their own dedicated Technical Support and Help Desk teams to help customers of their products with after-sales concerns and services.
  • A+ Certification is the computer industry recognized credential that certifies the competency of PC Service Specialists.

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